Privacy Policy

Introduction

Moonwin is committed to protecting the privacy of our users in accordance with the applicable data protection laws in Canada and the regulatory standards governing online gaming. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information while you engage with our online casino services. By using our services, you consent to the practices described in this policy.

License Information

Moonwin operates under the license issued by Curacao (Antillephone N.V.), which authorizes us to conduct online gambling activities. Compliance with regulatory requirements is fundamental to our operations, ensuring that we uphold the highest standards of integrity and responsibility.

Data Collection

We collect personal information from users when they register an account, make transactions, or interact with our services. The types of information we gather include:

• Registration Data: This includes your name, date of birth, address, and contact information provided during the registration process.
• Payment Details: We collect information related to your financial transactions, such as credit card numbers and other payment processing details required to facilitate deposits and withdrawals.
• Technical Logs: Our systems automatically collect data such as IP addresses, browser types, device identifiers, and log files to enhance user experience and ensure security.

Purpose of Data Usage

The personal data collected is utilized for various purposes, including but not limited to:

• Account Management: To create and manage your user account, including verifying your identity and maintaining account security.
• Marketing Communication: To send you promotional material, updates, and information about our services, provided you have opted in to receive such communications.
• Anti-Fraud Checks: To monitor and prevent fraudulent activities on our platform, ensuring a safe gaming environment.
• AML Compliance: To comply with Anti-Money Laundering regulations, we may process your data for the purposes of identifying and reporting suspicious transactions.
• KYC Procedures: To adhere to Know Your Customer regulations, we require verification of your identity, which may involve collecting additional documentation.

Data Sharing

Your personal information may be shared with third parties in the following circumstances:

• Payment Providers: We share your data with financial institutions and payment processors to facilitate transactions and manage your account.
• Verification Partners: We may disclose your information to external agencies that assist in identity verification and fraud prevention.
• Regulatory Authorities: We may disclose your personal information as required by law or to comply with legal obligations imposed on us by applicable authorities.

User Rights

You have specific rights regarding your personal information, which include:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Deletion: You may request the deletion of your personal information, subject to our legal obligations to retain certain data.
• Right to Restrict Processing: You have the right to request the restriction of processing your personal data under certain conditions.

To exercise any of these rights, please contact the support team for assistance.

Cookie Policy

Moonwin uses cookies to enhance your experience on our platform. Cookies are small files placed on your device that help us provide essential functionality and collect information about user behavior. We utilize the following types of cookies:

• Essential Cookies: These cookies are necessary for the operation of our website, allowing you to navigate and use its features, such as accessing secure areas.
• Analytical Cookies: These cookies help us understand how users interact with our site, enabling us to improve performance and user experience.

You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of our services.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. These measures are regularly reviewed and updated to ensure the continued security of your data.

Changes to the Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Us

For any questions or concerns regarding this Privacy Policy or our data practices, please reach out to our support team. We are dedicated to addressing your inquiries and ensuring your privacy rights are upheld.